TWO TYPES OF TERMINALS
created to re-establish communication (internet, phone) after a disaster, to support the coordination efforts of humanitarian organisations in the field and to contribute to saving lives during humanitarian emergencies.
When disaster strikes, equipment and personnel can be deployed to the affected area by LearJet in less than twelve hours. Communication services can also be provided in the context of chronic crises, especially in very remote areas.
emergency.lu is a public-private partnership between the Luxembourg Government and three Luxembourg companies (SES Networks, HITEC Luxembourg and Luxembourg Air Ambulance), which developed the solution and have operated it since January 2012.
The emergency.lu system was created in close collaboration with the World Food Programme (WFP), the global lead agency of the emergency telecommunications cluster (ETC).
Luxembourg provides the emergency.lu services as a free global public good to the humanitarian community. The same services are also offered to the population and the governments of the affected countries.
Upon their return, in January 2010, the humanitarian rescue teams pointed out the lack of coordination of international aid in Port-au-Prince due to the destruction of the existing telecommunications infrastructure. As the first 72 hours after a disaster are crucial for saving lives, rapid and organised aid on the spot is essential.
Faced with this problem, Luxembourg’s Directorate for Development Cooperation and Humanitarian Affairs saw the need for a mobile and deployable solution and this led to the development of the emergency.lu platform.