Privacy policy
1. The emergency.lu website
1.1. General information
emergency.lu collects no personal data other than the IP addresses contained in the server logs. These are collected for security reasons. User consent is not required before visiting this website.
The controller for these processing operations is the government authority, ministry, administration, or any other government organisation that is solely or jointly responsible for this website (the “Body”). For this website the Body is the Ministry of Foreign and European Affairs, Defense, Development Cooperation and Foreign Trade.Users can file claims relating to the protection of their personal data through the various communication channels available, and directly to the controller who, in this case, is the Body responsible for this website. Users can also file claims with the Body’s data protection officer at the following email address: info@emergency.lu using the following template. Users may also refer to the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 15, Boulevard du Jazz, L-4370 Belvaux.
1.3. Processing in connection with audience measurement
By filling in the form, you agree that your personal data may be processed as part of the processing of your request. Those data are retained by the administration in question for as long as needed to achieve the purpose of the processing operation(s).
As the retention period for personal data depends on the type of request, the Body will communicate the applicable retention period, or the criteria used to determine it, on request, on a case-by-case basis.
The recipient of your data is the Body responsible for processing your request. Please contact the Body you are filing your request/application with to find out who the recipients of the data in this form are.
Under the terms of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and, where applicable, request the erasure of any information relating to you. You are also entitled to withdraw your consent at any time.
Additionally, unless the processing of your personal data is compulsory, you may, with legitimate reasons, oppose the processing of such data.
If you wish to exercise these rights and/or obtain a record of the information held about you, please contact the relevant Body using the contact details provided on the form. You are also entitled to file a claim with the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 15, Boulevard du Jazz, L-4370 Belvaux.
2. emergency.lu applications and services
2.1. Purpose and scope
Your personal data will be used to provide and improve the services. By using the emergency.lu services, you agree to the collection and use of information in accordance with this privacy policy.
2.2. Personal data we collect
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for its specified, concrete, explicit and legitimate purposes and the collected information will not further be processed in a manner that is incompatible with those purposes. If we collect personal data directly from you, you have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our products or services or respond to your queries. We may also collect certain technical data about you (such as IP address) when you use the emergency.lu services.
You directly provide to emergency.lu most of the data we collect. We collect data and process data when you:
- Register online to use any of the emergency.lu services;
- Use the emergency.lu services;
- Use or view our websites via your browser’s cookies;
- Store & exchange files that may contain personal data.
2.3. Processing your data
emergency.lu collects your data so that we can:
- Offer you the emergency.lu services and do that in the most efficient way.
- To manage your account: To manage your registration as a user of an emergency.lu service. The personal data you provide can give you access to different functionalities of the emergency.lu services that are available to you as a registered user.
- To manage your requests: To attend and manage your requests to us.
2.4. Sharing your data
As part of providing and managing the emergency.lu services, your data may be shared with SES and HITEC Luxembourg. The emergency.lu Handbook application is maintained by SES TechCom S.A. The emergency.lu portal is managed and maintained by HITEC Luxembourg.
The information may also be shared with certain trusted service providers. Where we share your personal data with a party providing services for us, we require those third parties to respect the security of your personal data.
2.5. Data storage
We securely store your data at our password protected database.
We will retain your personal data only for as long as it is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
2.6. Data protection rights
emergency.lu would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request emergency.lu for copies of your personal data.
The right to rectification – You have the right to request that emergency.lu corrects any information you believe is inaccurate. You also have the right to request emergency.lu to complete the information you believe is incomplete.
The right to erasure – You have the right to request that emergency.lu erases your personal data, under certain conditions.
The right to restrict processing – You have the right to request that emergency.lu restricts the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to emergency.lu’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that emergency.lu transfers the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
You may at any time lodge a complaint with a supervisory authority, National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 15, Boulevard du Jazz, L-4370 Belvaux, regarding emergency.lu’s collection and processing of your personal data.
3. Changes to our privacy policy
emergency.lu keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14 March 2024.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
4. Contact
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.
Email us at: info@emergency.lu.
